Front Desk Operations Assistant - Insurance Agency
AAdvantage Insurance Group AAdvantage Insurance Group Glen Carbon, IL Glen Carbon, IL Full-time Full-time $15 - $18 an hour $15 - $18 an hour 5 days ago 5 days ago 5 days ago Working in the insurance industry can be a rewarding place for you to build a career.
We are seeking team members who are FUN, PASSIONATE, DRIVEN, LOYAL, you DO THE RIGHT THING, and you DO WHAT YOU SAY! Do you enjoy talking with people, making a difference in the community, flexibility, gaining continuous knowledge and education, proactively solving issues? What about providing service and recommendations to clients while providing custom solutions to help protect what is important to them? We offer this at AAdvantage Insurance Group! - We also promote wellness with an onsite gym for use.
- We like to have fun and have a social lounge area in the building.
- We encourage our team to take part in learning events such as webinars and conferences, team building events, as well as monthly community service.
We are in search of a Front Desk / Assistant to join our A team.
You will make a significant impact on the customers you serve and the team you support on a daily basis.
You will use a high level of skill in multitasking and you should have a keen ability to prioritize a variety of tasks at one time.
In addition to organizational skills, you should possess excellent communication and interpersonal skills needed to interact effectively with customers and company representatives.
Responsibilities Service incoming phone calls and/or transfer to appropriate department.
Provides administrative and clerical support to enhance the firm's performance.
Assists in securing documents and information from customers/prospects.
Contacts customers/prospects via telephone, email, or fax to secure necessary documents/information and verification of addresses, update drivers list's, and secure renewal documentation, as needed.
Aids in preparing annual review appointments for the account executives in his/her specialist field.
Process and resolve requests, update and compile rate and policy changes.
Utilize the agency management system on a continual basis to update and maintain customer files on all personal lines accounts.
Coordinates celebrations, communications with clients, carriers, producers, and AAdvantage personnel (team birthdays, team building, and community events).
Manage Social Media calendar and content for postings.
Qualifications High school diploma or equivalent work experience.
1-3 years of related customer service work is required.
Insurance agency experience is preferred but not required.
Excellent computer, organizational, multitasking and prioritization skills.
Knowledge of Microsoft Office preferred.
Benefits:
Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday No weekends Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Office:
1 year (Preferred) Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
No more than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Ability to Relocate:
Glen Carbon, IL 62034:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking team members who are FUN, PASSIONATE, DRIVEN, LOYAL, you DO THE RIGHT THING, and you DO WHAT YOU SAY! Do you enjoy talking with people, making a difference in the community, flexibility, gaining continuous knowledge and education, proactively solving issues? What about providing service and recommendations to clients while providing custom solutions to help protect what is important to them? We offer this at AAdvantage Insurance Group! - We also promote wellness with an onsite gym for use.
- We like to have fun and have a social lounge area in the building.
- We encourage our team to take part in learning events such as webinars and conferences, team building events, as well as monthly community service.
We are in search of a Front Desk / Assistant to join our A team.
You will make a significant impact on the customers you serve and the team you support on a daily basis.
You will use a high level of skill in multitasking and you should have a keen ability to prioritize a variety of tasks at one time.
In addition to organizational skills, you should possess excellent communication and interpersonal skills needed to interact effectively with customers and company representatives.
Responsibilities Service incoming phone calls and/or transfer to appropriate department.
Provides administrative and clerical support to enhance the firm's performance.
Assists in securing documents and information from customers/prospects.
Contacts customers/prospects via telephone, email, or fax to secure necessary documents/information and verification of addresses, update drivers list's, and secure renewal documentation, as needed.
Aids in preparing annual review appointments for the account executives in his/her specialist field.
Process and resolve requests, update and compile rate and policy changes.
Utilize the agency management system on a continual basis to update and maintain customer files on all personal lines accounts.
Coordinates celebrations, communications with clients, carriers, producers, and AAdvantage personnel (team birthdays, team building, and community events).
Manage Social Media calendar and content for postings.
Qualifications High school diploma or equivalent work experience.
1-3 years of related customer service work is required.
Insurance agency experience is preferred but not required.
Excellent computer, organizational, multitasking and prioritization skills.
Knowledge of Microsoft Office preferred.
Benefits:
Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday No weekends Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Office:
1 year (Preferred) Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
No more than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Required) Ability to Relocate:
Glen Carbon, IL 62034:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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